Customer Service Policy

Service Purpose

luvme.it.com takes efficient, professional and user-oriented service as the core tenet, providing full-cycle one-stop customer support for global wig shopping users. We cover pre-sale product consultation, in-sale order guidance and after-sales problem solving, standardize every service link, and strive to let every user enjoy a reassuring and comfortable cross-border shopping experience on the platform.

Pre-Sale Consulting Service

Our customer service team provides comprehensive professional pre-sale consultation for users. The service content includes wig material introduction, style selection guidance, wearing skills, scene matching suggestions, product size parameters, full-store discount rules, free shipping policy and global shipping related consultation. We will provide detailed and accurate reply guidance according to user needs.

In-Sale Order Service

During the order payment, processing and delivery stage of luvme.it.com, our customer service team will track the order status in real time. For problems such as payment failure, order information error, delivery address modification and logistics abnormality, we will provide timely troubleshooting and solutions to ensure the smooth progress of order transactions.

After-Sales Service Guarantee

We provide standardized after-sales services for all orders on luvme.it.com, covering product quality problem handling, wrong and missing goods processing, return and refund consultation, after-sales progress inquiry and service complaint acceptance. We strictly implement 60-day free return and 5-10 working days refund rules to fully protect users’ shopping rights and interests.

Service Feedback & Optimization

We accept all user service feedback, optimization suggestions and complaint information through authorized reseller channels. All feedback will be recorded and sorted uniformly, and special personnel will be arranged for verification and processing. We will continuously optimize product quality, logistics efficiency and service system according to user feedback to improve overall shopping satisfaction of luvme.it.com users.