Terms of Service

Service Coverage

luvme.it.com is a global cross-border e-commerce platform focusing on wig retail, providing global users with sales services of various fashion wigs including human hair wigs, glueless wigs, lace front wigs, bob wigs and curly wigs. We provide one-stop services including product display, online ordering, global logistics distribution and after-sales guarantee for users worldwide.

Standard Service Commitment

We implement unified standardized service specifications for all services on luvme.it.com. All orders support 1-3 working days delivery, 6-12 working days global unified delivery time, with standard and expedited delivery options available. The platform provides 60-day free return and 5-10 working days refund services, all products enjoy 70% full-store discount and free global shipping, with unified USD settlement.

Service Exclusion Provisions

For service delays and transaction abnormalities caused by force majeure factors such as natural disasters, extreme weather, global logistics suspension and policy adjustments, luvme.it.com will actively coordinate solutions but will not bear corresponding liability. Shopping problems caused by users’ wrong information filling, improper product use and personal subjective reasons are not within the scope of platform service protection.

Service Optimization and Adjustment

We will continuously optimize product styles, supply chain systems, global logistics networks and after-sales service mechanisms of luvme.it.com according to market fashion trends and user experience feedback. We can appropriately adjust service processes and preferential rules on the premise of ensuring users’ basic legitimate rights and interests, and all adjustment contents will be displayed on the website in advance.

Service Liability Definition

luvme.it.com will fully perform service obligations and assume corresponding responsibilities for service problems caused by platform operation errors, product quality defects and logistics service faults, and provide return and refund solutions in accordance with platform policies. We will not be liable for any losses caused by users’ non-compliant operation, improper use of products and personal reasons.