Refund Policy

Policy Scope

This refund policy applies to all commodity purchase orders completed on luvme.it.com. All customers who place orders on the platform can enjoy standardized return and refund protection services in accordance with the rules, effectively safeguarding the legitimate rights and interests of users in cross-border shopping transactions.

Valid Return Period

luvme.it.com provides a 60-day free return cycle for all global orders. The valid return period starts from the date when the customer receives the package. All return applications initiated within 60 days will be accepted and processed preferentially by the platform. Applications exceeding the valid return cycle will not be accepted due to the expiration of the after-sales protection period.

Eligible Refund Scenarios

Customers can apply for return and refund for the following compliant scenarios: product quality defects, wrong product delivery, inconsistent product style with the display page, package damage caused by transportation, and other non-personal subjective problems. We do not accept return applications for damage, dirt and deformation of products caused by personal use, improper storage and artificial reasons.

Refund Processing Cycle

After receiving and inspecting the returned products to confirm that the items are intact, unused, and complete with original packaging and accessories, luvme.it.com will complete the refund processing within 5 to 10 working days. The refund will be returned through the original payment channel used by the customer. The specific arrival time of the fund shall be subject to the settlement rules of the customer’s payment institution.

Free Return Service Rules

All eligible return orders on luvme.it.com enjoy free return services, and the platform bears all return logistics costs without deducting any additional handling fees from customers. Customers need to ensure that the returned products are well-packaged to avoid secondary damage during return transportation, so as to ensure the smooth progress of refund verification.